Pharmaceutical services
Patient support program design & delivery
Calian is a leading provider of patient support programs. Supporting patients through their treatment journeys with personalized and high-quality care
Unlocking the best patient experience
Our dedicated team designs and implements customized PSPs that connect patients, healthcare professionals and pharmacies using a targeted approach to exceed industry benchmarks while delivering a higher-quality patient and physician experience.
Complex reimbursement processes made simple
Real-world evidence (RWE) refers to clinical data gathered from the practical use of pharmaceutical products in real-world settings, beyond the confines of controlled clinical trials. When included in our patient support programs, the collection and in-depth biostatistical planning and analysis of this data can:
- Insurance verification – Helping patients understand their coverage and out-of-pocket costs.
- Prior authorization support – Our team will submit all necessary paperwork and follow ups.
- Appeals support – If a claim is denied, we will work with all parties to determine the reason for the denial and develop an appeal strategy.
- Patient assistance programs – Assistance for patients who do not have insurance or who cannot afford their out-of-pocket costs.
- Billing and coding support – Our team provides support in billing and coding for medications.
Helping patients remain in control of their treatment
Through expert guidance, education and accountability, our adherence programs help patients comply with their prescribed treatment schedule. Our services include:
- Dedicated care coordinators to facilitate prescriptions, refills and reimbursement support services
- Phone, email and SMS reminders for physician visits, medication refills, dosing schedules and educational support
- Technology-enabled solutions that leverage AI & ML to drive social innovation, ultimately improving adherence and patient outcomes.
Experts dedicated to providing comprehensive support
Our team of experienced nurses is dedicated to providing comprehensive support to patients prescribed a specialty medication, making the transition as smooth and stress-free as possible.
Our nursing services include:
- Treatment education
- Injection training
- Injections and infusion
- Side effect management
- Side-effect management
- Adherence support
- Virtual care and remote monitoring
- Ongoing support
Custom-designed real-world evidence data collection
Real-world evidence (RWE) refers to clinical data gathered from the practical use of pharmaceutical products in real-world settings, beyond the confines of controlled clinical trials. When included in our patient support programs, the collection and analysis of this data can:
- Improve the quality and delivery of medical care
- Reduce overall costs and improve outcomes
- Fill the knowledge gap between clinical trials and clinical practice
Calian® Nexi™
Nexi, our proprietary PSP workflow-automation software, plays a pivotal role in supporting patient support programs. With Nexi, we ensure stringent quality control, achieve notable cost efficiencies, and facilitate a greater volume of high-quality patient interactions.
Why choose Calian for your patient support program?
Pharmacy-inclusive models
Our patient support program offers pharmacy-inclusive models, allowing patients to choose their preferred pharmacy for convenience and flexibility in accessing medications. This patient-centric approach improves the overall experience and boosts treatment plan adherence.
Technology-enabled PSPs
We use technology to streamline patient support program administration, freeing up healthcare professionals for more meaningful patient engagement. This boosts program efficiency and improves patient satisfaction and outcomes.
Data utilization and patient registries
Our distinctive approach involves data and patient registries to gather real-world insights into patient behaviours, treatment outcomes and program effectiveness, driving continuous improvement and personalized support for superior outcomes.
Patient-centric models
Our patient support program prioritizes a patient-centric approach, tailoring support services to individual needs and preferences. This focus enhances engagement, treatment plan adherence and overall health outcomes.
Advancing patient care and clinical research
Our expertise in a broad range of therapeutic areas supports positive patient outcomes
At Calian we have more than 20 years of experience providing high-quality services across all phases of clinical research and customized patient support programs (PSP) in a broad range of therapeutic areas, including oncology, infectious diseases, cardiovascular health and more.
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